FREQUENTLY ASKED QUESTIONS

GENERAL ENQUIRIES

Check-in time is 3:00 pm; Check-out time is 11:00 am. Early check-in and late check-out are not allowed. For late check-out, we reserve the right to impose a penalty charge and may remove all personal items of guest who does not show up on time.

Check-in will be from 3pm, if you would like to check-in the room earlier, you are advised to make a booking for the previous night to ensure early check-in availability.

Check-in will be from 3pm, if you would like to check-in the room earlier, you are advised to make a booking for the previous night to ensure early check-in availability.

All our properties come with self check-in kiosks which are available for 24 hours.

We do not have any parking facilities at the grounds of our hostels. However, there are parking amenities near our properties where our guests can park their vehicles.

Guest may park their vehicles at People’s Park Centre. The charges are subject to changes as follows:
Project ChinatownGuests may park their vehicles at People’s Park Centre. The charges are as follows:
On weekdays:$1.20 per ½ hour from 7am to 5pm$2.00 per entry from 5pm to 7am the following day
Saturdays:Charges are the same as weekdays
Sunday/Public Holidays:$2.00 per entry from 7am to 7am the following day
Project Ann SiangGuests may park their vehicles at the open carpark along Club Street. The charges are as follows:
Weekdays:$0.50/15min from 7am to 5pm$0.25/15mins from 5pm to 10.30pm$2.00 per entry from 10.30pm to 7am the following day
Saturdays:Charges the same as weekdays
Sunday/ Public Holidays:$0.25/15mins from 5pm to 10.30pm$2.00 per entry from 10/30pm to 7am the following day

RESERVATIONS

3 different room types are available at our properties.Standard rooms: Room has no windows and guests will have to use the shared, common bathrooms.Superior rooms: Room has windows and guests will have to use the shared, common bathrooms.Deluxe rooms: Room has ensuite bathrooms. *Please note that with the exception of loft rooms, majority of our rooms are equipped with bunk beds. For example, 1 bunk bed in a twin room and 3 bunk beds in the 6 bed dorm.
Children below 2 years of age are strictly not allowed in our hostels.Children aged 2-12 years old are not allowed to stay in shared dorms. They are only allowed to stay in private rooms and an individual bed space has to be booked for them.Children over 12 years old are considered adults and standard policies apply to them.
Due to space limitations, addition beds and sharing of beds are not allowed in all our properties.
Allocation of beds is typically on a first come first serve basis. However, we will try our best to accede to guests’ preference of a lower or upper bunk bed.Please note that all requests will be subjected to availability.
We do not have any policies restricting the length of stay at our hostels. However, if you do intend to stay with us for an extended period of time, please email us at annsiang@5footwayinn.com (Project Annsiang) and reservation@5footwayinn.com (Project Chinatown) for better rates and assistance.
For large group bookings, please email group@theunchartedco.com for assistance and information.
For family members under the same booking, we will try to have the rooms allocated near each other. However, this arrangement is subjected to room availability.
For non-refundable bookings, You have made a non-refundable booking, no modifications and no cancellations are allowed, in the event of a no show the full amount of the reservation will be charged. For refundable bookings, please refer to the respective online travel agents booking sites (such as Agoda, Booking.com etc)
Our hostels welcome guests of all nationalities. As with our standard check-in procedure, guests will need to provide some form of identification (NRIC or driver’s license) during check-in.

Guests have to be at least 18 years old in order to make a reservation at all our hostels.

Yes, we offer female only dormitories at some of our properties. However, please note that our standard dormitories are mixed gender dormitories unless stated otherwise.
Guests who have booked a bed in the shared room will only have to pay the cost of the bed he/she occupied. Guests who have booked a private room, however, will have to pay the total cost of the number of beds in the room. For example, guests who have booked a private 4 bed room will have to pay the total cost of 4 beds in the room.

PAYMENTS

Our hostels adopt a dynamic pricing system, and rates change according to seasons and peaks. Click “Book Now” to get the latest rates for your desired dates.
If you have to make payment for your booking at our hostel, do note that we accept Credit Card (Visa/Masters) payments only.
Full payment has to be made upon check-in.
No, a 100% pre-payment has to be made to reserve your next stay with us.

DIRECTIONS

Project Chinatown63 Pagoda Street, Singapore 059222
From Changi Airport Airport Shuttle:To book tickets for the shuttle service, please approach the Ground Transport Desks at the respective Arrival Halls.Tickets cost $9 per adult and $6 per child (below 12 years of age).The shuttle service departs every 15 mins during peak hours and up to 30 mins during non-peak hours. The journey will take approximately 25 mins under typical traffic conditions.
Directions for Public Transport Services:Take the MRT (Train) from Changi Airport and alight at Tanah Merah Station.Transfer to the East-West Line (Green) heading towards Joo Koon.Alight at Bugis Station and transfer to the Downtown Line (Blue), heading towards Chinatown.Alight a Chinatown Station and exit through Exit A. Upon exiting the station, you will be able to see Project Chinatown 1 (black façade) along the row of shop houses on your right.
From Tanah Merah Ferry TerminalTake Bus 35 to Bedok Interchange and take the MRT East-West Line (Green) heading towards Joo Koon.Alight at Bugis Station and transfer to the Downtown Line (Blue) heading towards ChinatownAlight a Chinatown Station and exit through Exit A. Upon exiting the station, you will be able to see Project Chinatown 1 (black façade) along the row of shop houses on your right.
From Harbourfront Ferry TerminalTake the MRT on the North-East Line (Purple Line) at Harbourfront Station and alight at Chinatown MRT Station.Alight a Chinatown Station and exit through Exit A. Upon exiting the station, you will be able to see Project Chinatown 1 (black façade) along the row of shop houses on your right.
From Woodlands Train CheckpointPublic Transport:Take Bus 170 and alight at Kranji MRT.Board the North-South Line (Red) towards Jurong East, and alight at Jurong East Station.Transfer to the East-West Line (Green) towards Pasir Ris and alight at Outram Park Station.Transfer to the North-east line (Purple) towards Punggol and alight at Chinatown Station.Alight a Chinatown Station and exit through Exit A. Upon exiting the station, you will be able to see Project Chinatown 1 (black façade) along the row of shop houses on your right.
From Tuas CheckpointTake Bus 182 or 182M and alight at Joo Koon Bus Interchange and walk to Joo Koon MRT Station.Take the East-West Line (Green) towards Pasir Ris and alight at Outram Park Station.Transfer to the North-East Line (Purple) towards Punggol and alight at Chinatown Station.Alight a Chinatown Station and exit through Exit A. Upon exiting the station, you will be able to see Project Chinatown 1 (black façade) along the row of shop houses on your right.
From Woodlands CheckpointTake Bus 160 or 170X at Woodlands Checkpoint, and alight at Kranji Station.Take the MRT North-South Line (Red) heading towards Jurong East, and alight at Jurong East Station.Transfer to the East-West Line (Green) towards Pasir Ris and alight at Outram Park Station.Transfer to the North-East Line (Purple) towards Punggol and alight at Chinatown Station.Alight a Chinatown Station and exit through Exit A. Upon exiting the station, you will be able to see Project Chinatown 1 (black façade) along the row of shop houses on your right.

Project Ann Siang267 South Bridge Road, Singapore 058816

 

From Changi AirportAirport Shuttle:To book tickets for the shuttle service, please approach the Ground Transport Desks at the respective Arrival Halls. Tickets cost $9 per adult and $6 per child (below 12 years of age).The shuttle service departs every 15 mins during peak hours and up to 30 mins during non-peak hours. The journey will take approximately 25 mins under typical traffic conditions.

Directions for Public Transport Services:Take the MRT (Train) from Changi Airport and alight at Tanah Merah Station.Transfer to the East-West Line (Green) heading towards Joo Koon.Alight at Bugis Station and transfer to the Downtown Line (Blue), heading towards Chinatown.Alight a Chinatown Station and exit through Exit A.Walk down Pagoda Street until you’ve reach an Indian Temple on your right.Then cross the road, our hostel is right opposite.
From Woodlands Train CheckpointPublic Transport:Take Bus 170 and alight at Kranji MRT Station.Take the North-South Line (Red) towards Jurong East, and alight at Jurong East Station.Transfer to the East-West Line (Green) towards Pasir Ris and alight at Outram Park Station.Transfer to the North-east line (Purple) towards Punggol and alight at Chinatown Station.Exit through Exit A and walk down Pagoda Street until you’ve reach an Indian Temple on your right.Then cross the road, our hostel is right opposite.
From Tanah Merah Ferry TerminalTake Bus 35 to Bedok Interchange and take the MRT East-West Line (Green) heading towards Joo Koon.Alight at Bugis Station and transfer to the Downtown Line (Blue) heading towards Chinatown.Alight at Chinatown Station and exit through Exit A.Walk down Pagoda Street until you’ve reach an Indian Temple on your right.Then cross the road, our hostel is right opposite.
From Harbourfront Ferry TerminalTake the MRT on the North-East Line (Purple Line) at Harbourfront Station and alight at Chinatown MRT Station.Alight at Chinatown Station and exit through Exit A.Walk down Pagoda Street until you’ve reach an Indian Temple on your right.Then cross the road, our hostel is right opposite.
From Tuas CheckpointTake Bus 182 or 182M and alight at Joo Koon Bus Interchange and walk to Joo Koon MRT Station.Take the East-West Line (Green) towards Pasir Ris and alight at Outram Park Station.Transfer to the North-East Line (Purple) towards Punggol and alight at Chinatown Station, take Exit A.Walk down Pagoda Street until you’ve reach an Indian Temple on your right.Then cross the road, our hostel is right opposite.
From Woodlands CheckpointTake Bus 160 or 170X at Woodlands Checkpoint, and alight at Kranji Station.Take the MRT North-South Line (Red) heading towards Jurong East, and alight at Jurong East Station.Transfer to the East-West Line (Green) towards Pasir Ris and alight at Outram Park Station.Transfer to the North-East Line (Purple) towards Punggol and alight at Chinatown Station.Exit from Exit A. Walk down Pagoda Street until you’ve reach an Indian Temple on your right.Then cross the road, our hostel is right opposite.

TOURIST INFORMATION

Singapore has an extensive and efficient public transport system, supplemented by numerous reputable taxi companies. The recommended ways are as follows: MRT Tourist PassThe MRT (trains) and buses are the most cost-effective way to travel around Singapore. However, if you plan on making multiple trips in a day, the cost will be rather expensive.Consider the MRT Tourist Pass if you intend on making multiple trips in a day. The MRT Tourist Pass covers all train rides and most bus rides within the validity period of the pass (This is especially useful if you are going to further away attractions like the Singapore Zoo or the Jurong Bird Park). Also, there are discounts available at certain attractions if you present your MRT Tourist pass. To refer to a comprehensive map which includes all the MRT Lines, please click here. Alternatively, you can find hardcopy maps on display at all MRT Stations. City Sightseeing Buses (Hop on Hop off Bus)You get to enjoy unlimited rides on the Yellow, Red and Green Lines within the validity period of your ticket.Please feel free to consult your hostel’s reception for more information regarding the routes and our discounted rates.For the route map, please click here.
The buses stop directly outside the major attractions in the area, so you don’t have to worry about finding directions on your own. In addition, commentaries are available in multiple languages, therefore, it is more like a guided tour than just a regular bus trip to get to your destination.

As the Sightseeing Bus fleet is large, you can expect the frequency of the buses to be approximately 15 mins.

For a detailed schedule of the buses, please click here.
Project Chinatown: Along Eu Tong Sen Road. Project Ann Siang: Along South Bridge Road, Opposite Sri Mariammam Temple.
For information on the schedule of buses, please click here. You will be able to find the schedule for various bus companies to different places in Malaysia, such as Kuala Lumpur or Malacca. Alternatively, you can input your desired time of departure into any booking portals and the available services and timings will be displayed.
Tax Refund can only be claimed if you are leaving by: AirChangi Airport – All terminals before and after immigrationSeletar Airport SeaInternational Passenger Terminal at HarbourfrontMarina Bay Cruise Centre
For details, please click here.
The details of some foreign banks can be found here.For directions to specific banks which are not listed in the link, please feel free to consult our hostel crew at the reception for any assistance required.

ATTRACTIONS

Tickets are generally available at the entrance of each attraction location. However, we do have tickets for selected attractions for sale, at discounted rates, available at the individual hostel reception. We carry attraction tickets for the Universal Studios Singapore, SEA Aquarium, Zoo and Gardens by the Bay. Please approach our hostel’s reception for details on the availability and discounts.
Opening Hours Prices Where Can I Buy Tickets AccessGardens by the Bay Paid areas: 9am to 9pmFree areas: 5am to 2am $25 Outside Gardens by the Bay Walk from Bayfront MRTUniversal Studios Singapore 10am to 7pm (Might close later on weekends) $74 Outside Universal Studios Singapore Take the Sentosa Express from Harbourfront MRTSingapore Zoo 8.30am to 6pm $32 Outside Singapore Zoo Take bus 138 from Ang Mo Kio Bus InterchangeSEA Aquarium 10am to 7pm $38 Outside SEA Aquarium Take the Sentosa Express from Harbourfront MRTNational Museum 10am to 7pm $10 At the National Museum Walk from Dhoby Ghaut MRTNational Gallery Sun to Thurs: 10am to 7pmFri to Sat: 10am to 10pm $20 At the National Gallery Walk from City Hall MRTSingapore Flyer 8.30am to 10.30pm $33 At the Singapore Flyer Promenade MRT Exit AMBS Observation Deck Mon to Thurs: 9.30am to 10pmFri to Sun: 9.30am to 11pm $23 At MBS Bayfront MRT
For alternative locations, you can refer to www.trabble.co for more information. Alternatively, please feel free to approach our hostel crew at the reception for any recommendations required.
While the best shopping experience is often at Orchard Road, the area is considered an upscaled shopping district. For shopping districts that are more budget-friendly, you can try places like Bugis Street for apparels or Sim Lim Square for electronic goods. Please approach our hostel crew at the reception for more details and recommendations. Alternatively, there is a flea market at China Square every Sunday, which is a stone’s throw away from our hostels in Chinatown.

Definitely. The outlying islands make an excellent day trip if you want to escape the hustle and bustle of the city for a more scenic experience.

The Pulau Ubin island is one example which features a glimpse of Singapore’s rustic past as well as the beauty of natural rainforests. Renting bicycles to explore the island is a popular choice.
For the adventure seekers, there is a Mountain Biking Park suitable for all skill levels.
Also, the Sisters Islands will make an interesting destination, as many locals have also not explored the islands as well. Known as Singapore’s first Marine Park, popular activities to do include dive trails, inter tidal guided tours, snorkelling and etc.